Knowledgeable staff. Mike Mayer, the Basye's Abbey Carpet salesperson who helped me, was very friendly and very helpful. He seemed to have a lot of knowledge of the product, too--and that's very important. I ordered some design vinyl flooring from them and they gave me samples to take home, so that I could pick out the color and so forth. I went back and ordered the flooring, which I got in a timely manner. They were very helpful in making sure I got the right product.
St. Charles, MO